Frequently Asked Questions

Real answers to the questions business owners actually ask us — about setup, pricing, billing, data, and support.

Last updated: August 15, 2026Contact: info@qcyphertech.com

Setup & Onboarding

How long does setup take?

Do I need tech skills to use QCypher?

What if I don’t like my website design?

Can I switch to a different plan later?

Features & CRM

What’s included in the customer management tool?

Can I import my existing customers?

Does the scheduling work on my phone?

Can my team members use the CRM?

Pricing & Billing

What’s the setup fee for?

Do you charge monthly or annual?

Can I get a discount?

What if I want to cancel?

What payment methods do you accept?

Do I get a refund if I cancel mid-month?

Billing & Auto-Renewal

When will I be charged?

Can I change my billing date?

What if my card is declined?

Do you charge the setup fee every month?

Customer Payments (Stripe)

How do my customers pay me for invoices?

What fees do you charge on customer payments?

Do I need a Stripe account?

Data & Privacy

Who owns my customer data?

Can I download all my data?

What happens if I cancel?

Is my data secure?

Support & Troubleshooting

How do I get help if something breaks?

How fast do you respond?

Do you offer training?

What if I have a feature request?

Technical

What happens if your servers go down?

Can I use QCypher offline?

Do you have an API?

Billing Issues

I was charged twice. What do I do?

I see a charge I don’t recognize.

Can I get an invoice for accounting?

For Accountants & Bookkeepers

How should I categorize QCypher charges?

Do you offer bulk discounts for multiple businesses?

Still have a question?

Read the full Privacy Policy, Terms of Service, or Security page — or just email us.

info@qcyphertech.com